We collect personal data from you when you provide it to us directly and through your use of the site. This information may include:

• Information you provide to us when you use our site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile).
  
  
• Transaction and billing information, if you make any purchases from us or using our site (e.g. credit/debit card details and delivery information)
  
  
• Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media).
  
  
• Information you provide us when you enter a competition or participate in a survey
  
  
• Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updated0. We may also collect information about the device you use to access the site.
  
  
• Any other information necessary to provide the site, for example we may access your location if you give us your consent

Depending on how you use our site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

• To maintain your online account
  
  
• To manage and respond to any queries or complaints to our customer service team.
  
  
• To personalise the site to you and show you content we think you will be most interested in, based on your account information and your browsing activity
  
  
• To improve and maintain the site, and monitor its usage.
  
  
• For market research, e.g. we may contact you for feedback about your products and services
  
  
• To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so
  
  
• For security purposes, to investigate fraud and where necessary to protect ourselves and third parties
  
  
• To comply with our legal and regulatory obligations

We rely on the following legal basis, under data protection law, to process your personal data:

• Because the processing is necessary to perform, a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfill the order)
  
  
• Because we have obtained your consent (E.G. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us)
  
  
• Because it is in our legitimate interests as a service provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products, services and customer experience. We use information about you to tailor your view of the site, to make it more interesting and relevant in respect of the products and offers on view.

We love to communicate with our customers and so, depending on your marketing preferences, we may
use your personal data to send you marketing messages be email, phone or post. Some of these
messages may be tailored to you, based on your previous browsing or purchasing activity, and other
information we hold about you.

If you no longer want to receive marketing communications from us (or would like to opt back in), you can change your preferences at any time by contacting us (details below). If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights)

You may also see ads for our site on third party websites, including on social media. These ads may be
tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who
have visited our site) Where you see an ad on social media, this may be because we have engaged the
social network to show ads to our customers, or users who match the demographic profile of our
customers. In some cases this may involve sharing your email address with the social network. If you no
longer want to see tailored ads you can change your cookie and privacy policy settings on your browser
and these third party websites.

We share customers’ personal data with third parties in the following circumstances:

• With other companies in our group of companies, as necessary to operate the site.
  
  
• With our suppliers and service providers working for us, e.g. payment processors and delivery
  companies.
  
  
• With our professional and legal advisors
  
  
• With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request
  
  
• In the event that we sell any business assets, the personal data of our customers may be disclosed
  to a potential buyer. In this event, we will make reasonable attempts to ensure to ensure the buyer
  will be bound by the terms of this policy
  
  
• Otherwise where we have your consent or are otherwise legally permitted to do so.

We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe. Including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the European Economic Area we will, as required, by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses. Please contact us if you would like more information about these safeguards.

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you may have made a purchase with us, we will keep a record of your purchases for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing details in future.

Whilst we do everything within our power to ensure that personal data is protected at all times from our site, we cannot guarantee the security and integrity of the information that has been transmitted to our site.

Our site is not intended for, and should not be used by children under the age of 18. We do not knowingly collect personal data from children under 18

Our site uses cookies and similar technologies to provide certain functionality to the site, to understand and measure its performance, and to deliver targeted advertising. Please see our cookie policy page for further information about the cookies we use and how to amend your cookie settings.

You have certain rights in respect of your personal data, including the right to access, portability, correct,
and the request the erasure. You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See “Marketing” above, for more details of how to opt-out of marketing. We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

Senior managers have overall responsibility for all data protection matters.

As with all our company's policies, this policy will be reviewed and updated annually.